Warranty on our products

Consumers are entitled by law to free remedies from the seller for goods that do not conform to the contract. These statutory rights apply alongside this commercial warranty.

Bakhtar Kft. is committed to quality, reliability, and customer satisfaction. For this reason, we provide a full 12-month warranty on every product purchased from us. It is important to us that you can enjoy your new product with peace of mind, knowing that you can count on our support should any issues arise.

What the warranty covers

Within the warranty period, we undertake to:

• Repair the product free of charge, provided the defect can be fixed.
• Replace the item with a similar product if repair is not possible.
• All repairs or replacements are carried out completely free of charge.

Please note that any repair or replacement process is initiated based on a notification from the customer; therefore, please inform us as soon as possible if you notice any issues with the condition of your product.

Warranty exclusions – When does the warranty not apply?

The warranty does not apply in the following cases:

• In the event of damage caused by natural disasters (e.g., floods, fire, lightning strikes).
• In the event of damage caused by pets (e.g., chewing, scratching, urine stains).
• For damage resulting from improper use or application for purposes other than those intended.
• In the event of damage caused intentionally or through negligence by a third party or the customer.
• If the product has been subjected to unprofessional repair, modification, or cleaning.
• In the event that cleaning methods other than those specified in our provided care instructions are used (e.g., chemical treatments, industrial machine cleaning).

Special Conditions

• If the customer was warned in advance about a specific defect—for which they received a discount—they may not subsequently lodge a complaint regarding that same defect.
• Any visual or aesthetic defects in the products (e.g., minor pulled threads, tears, rippling/waviness, or zipper malfunctions) must be reported within 30 working days of receipt.

Remedies

If the customer submits a valid complaint, our company undertakes:

• To repair the product free of charge.
• If repair is not feasible: to replace the product free of charge with an item of similar value and type.
• If neither repair nor replacement is feasible, the customer is entitled to a price reduction commensurate with the extent of the defect.

Warranty claims must always be submitted in writing, accompanied by photographic documentation of the product in question.

Discrepancies from the product description

The retailer assumes responsibility if the size, color, pattern, or material quality of the purchased product differs significantly from the specifications displayed in the online store or presented to the customer. In such cases, the following options are available:

• Replacement
• Requesting a price reduction
• A refund

This liability remains in effect for 30 days from the date of receipt.

Procedure – Warranty claim process

• As a first step, the customer must request a repair.
• If this is not feasible, the customer may request a replacement with a rug of similar value and nature.
• Bakhtar Kft. undertakes to carry out the repair or replacement within a reasonably expected timeframe.
• Throughout this process, we strive to ensure that the customer does not face disproportionate inconvenience, and that our handling of the matter is both swift and flexible.

Cost of return

For warranty-related returns made more than 30 days after purchase, the shipping cost is borne by the customer, even if the product is defective. In the case of a valid warranty claim within 30 days of purchase, our company will cover the return shipping costs.

Certificate and proof of authenticity for handmade rugs

For every hand-knotted Oriental rug purchased from us, the customer may request an official Certificate of Origin via email following the purchase, which guarantees:

• The method of the rug's production
• That natural dyes were used for coloring
• That the rug is brand new, flawless, and unused
• That it was produced without the use of child labor and under ethical conditions
• That the rug’s quality has been inspected and approved by a commercial quality control institute
• The place of origin, material composition, knotting technique, and exact dimensions
• A unique certificate number specific to the product

This certificate serves not only as proof of your ownership but also as a key document for exercising your warranty rights.

The license numbers shown on the certificate: TQCI (TÜV SÜD) license numbers: 3-00426 and 3-00532 Qualification: Class I - does not contain substances harmful to health.

Why is this important to you?

With this document, you can be sure that you have not only purchased a carpet of aesthetic value, but also:

• Ethically produced product of controlled origin,
• Which retains its value in the long term,
• And which is accompanied by full quality and legal protection.

Please keep the certificate for the lifetime of the carpet. It also represents an important value as part of a possible resale or inheritance.

Expert valuation - if you were to sell your hand rug

Hand-knotted oriental rugs are not only home furnishing items, but also long-term valuable investments. If you decide in the future that you would like to sell the carpet you bought from us - for example due to inheritance, moving or home renovation - our company will be happy to help you with a professional assessment of the current market value.

Our expert colleagues perform a free valuation of the carpet based on the following criteria:

• Origin and technique (based on certificate)
• Size, condition, material composition
• Patterns, colors, regional style features
• Age, degree of wear, market demand

Important note: Our company - Bakhtar Kft. - only distributes new, hand-knotted carpets, so we do not buy used carpets.

Legal background

The guarantee is in accordance with Art. 151/2003. (IX. 22.) It is based on the provisions of the Hungarian government decree, taking into account consumer protection laws and the General Terms and Conditions of our online store.

Reassuring security – designed for the long term

We hope that you will also enjoy using our carefully selected, handmade oriental rugs. These carpets are not only the jewels of your home, but also represent a value that spans generations. And our guarantee guarantees that you will receive quality and care with every piece you buy from us.

Contact - For warranty administration, please feel free to contact us: info@carpetdepo.hu

Distributor: BAKHTAR KFT. 1113 Budapest, Daróczi út 2/d Tel.: +36 1 246 5524 Mobile: +36 30 954 4962 Mobile: +36 30 987 2979

KERMI license number: 3-00426, 3-00532 Classification: Class I, does not contain substances harmful to health.