Terms of purchase
General terms and conditions
These General Terms and Conditions (hereinafter: GTC) are the property of Bakhtar Kereskedelemi KFT. (hereinafter: the Service Provider) and the rights and obligations of the Customer (hereinafter: the Customer) using the electronic commerce services provided by the Service Provider through the website www.carpetdepo.com. (Service Provider and Customer together hereinafter: Parties). The GTC applies to all legal transactions and services that take place through the website www.carpetdepo.com, regardless of whether it is performed from Hungary or abroad, by the Service Provider or its contributor.
Service provider details:
Name: Bakhtar KFT.
Head office and mailing address: Budapest, Daróczi út 2 / d
Phone number: + 36-1-246-5524 (on working days between 10 am and 5 pm)
mobile: +36 70 204 5815
E-mail address: email@example.com
Company registration number: 01-09-262703
Name of the court of registration: Metropolitan Court as a court of registration
VAT number: 10825622-2-43
GENERAL INFORMATION, ESTABLISHED AGREEMENT BETWEEN THE PARTIES
1.1. The scope of these GTC extends to all electronic commerce services provided in the territory of Hungary, which take place through the electronic store located on the www.carpetdepo.com website (hereinafter: Website) (hereinafter: Carpetdepo). Furthermore, the scope of these GTC extends to all commercial transactions in the territory of Hungary that are concluded between the Parties specified in this contract. Purchases in the Carpetdepo store are regulated by Act CVIII of 2001 on certain issues of electronic commerce services and information society services. regulated by law.
1.2. Purchases in the Carpetdepo store are possible with an order placed electronically, in the manner specified in these GTC.
1.3. A significant part of the Carpetdepo store's services is available to all users, even without registration. However, some services are subject to registration (and then entry), to which anyone is entitled by the GTC.
1.4. After placing the order, the contract can be modified or cancelled freely and without consequences until it is fulfilled. This is possible by phone and e-mail. The contract concluded between the Parties with the purchase of the goods in Hungarian shall be considered a written contract, the Service Provider shall register it and keep it for 5 years after its conclusion, it shall be accessible afterwards.
1.5. The language of the contract is Hungarian.
1.6. The Service Provider does not submit to the provisions of any code of conduct.
1.7. Customer service: Bakhtar KFT.
Location of the customer service office: 1113. Budapest, Daróczi út 2 / d
There is no possibility of personal customer reception at the customer service address. Customer may only contact customer service by email or telephone.
Telephone customer service can be called:
During the opening hours valid at all times: on working days between 10 am and 5 pm.
Phone: 00 36-1-246-5524
Fax: 00 36-1-248-1974
Internet address: www.carpetdepo.eu
2.1. On the Home page, under the registration menu item, you can upload the registration by filling in the data storage form. By registering on the Website, the Customer declares that he/she has read and accepts the purposes of these GTC and the Privacy Statement published on the Website and that he/she has access to the data processing operations in the Privacy Statement.
2.2. The Service Provider shall not be liable for any delivery delay or other problems that may be traced back to the data distributed and/or inaccurately provided by the Customer, or for any error. The Service Provider shall not be liable, but for the absolute damages, or if the Customer forgets a password or wishes to use it by unauthorized persons, it becomes available for a reason requested by the Service Provider. The Service Provider handles all registrations as an independent person. Previously recorded data can be changed and entered, by clicking on the Personal Settings link. Personal data is changed in the menu item in which the data of active orders are affected. A service provider with registered data can be changed between customers and they can be changed for unnecessary damage, no responsibility for the error.
2.3 CANCELLATION OF REGISTRATION
2.3.1. Customer is entitled to cancel a registration for use by emailing customer service. During the monitoring of the message, the Service Provider is obliged to immediately take care of and register its deletion. Customer user data is simply removed from the system after deletion; Therefore, it does not affect the brand and asks for data and retains documents. Once removed, there is no way to restore the data.
2.3.2. The Customer and is solely responsible for maintaining the confidentiality of access data (such as a password). If the Customer becomes aware that he is making personal signal support marking, if the situation becomes available to consumers to change the marking, the unique marking will be possible.
2.3.3. A customer undertakes business, so a registered person increases their demand as it requires a simple, complete and realistic response after this time.
3.1. The essential properties and characteristics of the goods to be purchased, the instructions for the use of the goods can be found on the information page of the specific article. The Service Provider shall be deemed to have fulfilled the contract if the product has more favourable, advantageous features than the information provided on the website or in the instructions for use. If you have any questions about the goods before purchasing, our customer service is at your disposal. The instructions for use of the product we sell, where required by law, are attached to the product. If you do not accidentally receive the mandatory instructions for use with the goods, please notify our customer service immediately before using the goods, we will replace them. If you need more information about the quality, basic properties, use and usability of any goods on the Website than is provided on the Website, please contact our customer service, the details and contact details of which can be found in section 1.7.
3.2. The purchase price is always the amount shown next to the selected product, which, unless otherwise indicated, already includes VAT. The purchase price of the products does not include the cost of delivery.
3.3. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the change takes effect at the same time as it appears on the Website. The amendment does not adversely affect the purchase price of products already ordered. When initiating a payment with an online credit card, in the event of a price drop between the sending of the electronic payment notification and the receipt of the product, we will not be able to refund you. The security check for an online payment transaction takes a minimum of 24 hours, after which the product can only be picked up.
3.4. If despite all the care of the Service Provider, an incorrect price is posted on the surface of the Website, especially about the obviously incorrect, e.g. for a price of "0" HUF or "1" HUF significantly different from the well-known, generally accepted or estimated price of the product, possibly due to a system error, the Service Provider is not obliged to deliver the product at an incorrect price but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase.
3.5. The order is accepted through the Service Provider's Website only from a registered Customer and only if the Customer completes all the fields required for the order. (If the Customer fills in a field incorrectly or incompletely, he will receive an error message from the Service Provider.) The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the order data provided by the Customer incorrectly and/or inaccurately.
It is possible to place an order in the Carpetdepo store using the Shopping Cart. The Customer can add the selected products to his Cart using the "Add to Cart" button on the product details page that appears after clicking on each product. You can view and modify the contents of the Basket by clicking on the basket icon on the right side of the Website, where you can enter the desired quantity of each product or delete the contents of the Basket ("Delete"). If the Customer has finalized the contents of the Cart, he can place his order after selecting the address details, payment and delivery method. After logging in, registered users can choose between pick-up methods and enter billing and shipping information as before. Once the Customer has provided all the required data, he can finalize it using the "Send Order" or "Online Payments" button if B-Payment is selected.
The order will be placed and the offer will be sent after clicking on "Send order" or "Online payments". The order is therefore placed by clicking on one of these buttons, which creates a payment obligation for the Customer.
3.6. The purchase price of the products displayed on the Website is indicated in the manner (including the gross amount) including VAT and other public charges. The purchase price shown next to the products does not include the cost of delivery. However, there is no extra packaging cost.
The price of the products is indicated in Hungarian forints (HUF).
When creating the product images displayed on the Website, we strive to present the product realistically, however, the appearance (mainly in terms of colours) on the screen used by the users may differ in some cases.
4. CORRECTION OF DATA ENTRY ERRORS
4.1. At any stage of the order and until the order is sent to the Service Provider, the Customer has the opportunity to correct data entry errors on the order interface at any time on the Website (eg deleting a product from the cart by clicking on "Delete").
5. COMMITMENT TO THE OFFER, CONFIRMATION
5.1. The Service Provider will confirm the arrival of the offer (order) sent by the Customer to the Customer without delay, by automatic confirmation email within 48 hours at the latest, which confirmation email contains the data provided by the Customer during the purchase or registration (eg billing and delivery information), the order ID, the date of the order, the list of items belonging to the ordered product, the quantity, the price of the product, the delivery cost and the final amount to be paid. This confirmation email only serves to inform the Customer that your order has been received by the Service Provider.
5.2. The Customer is released from the obligation to make an offer if he does not receive a confirmation e-mail from the Service Provider regarding his order without delay, but no later than within 48 hours.
5.3. If the Customer has already sent the order to the Service Provider and notices an error regarding the data in the confirmation email, he must notify the Service Provider within 1 day, or he can do so when the Service Provider contacts him by phone, to avoid fulfilling desired orders.
5.4. The order qualifies as a contract concluded electronically, for which Act V of 2013 on the Civil Code, Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society-Related Services. the law is applicable. The contract falls within the scope of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83 / EU of the European Parliament and the Council on consumer rights.
6. TERMS OF DELIVERY AND PAYMENT
6.1. The Service Provider delivers the ordered and requested goods to the home free of charge by its own means of transport or by using a forwarding company if the gross value of the given order exceeds HUF 25,000. If several orders are received from a Customer on the same day, they will be taken into account separately in terms of basket value, and only orders exceeding the value providing free delivery will be delivered to your home free of charge. If the Customer indicates this when placing the second-order, and this is still possible based on the feedback of the Service Provider, the Service Provider may consolidate the orders, but it is no longer possible to merge the packages that have already been launched. The Service Provider reserves the right to change the delivery fee, provided that the change takes effect at the same time as it appears on the Website. The amendment does not affect the purchase price of products already ordered.
6.2. After the order can be fulfilled, the Service Provider provides the Customer with the opportunity to choose the delivery date, which does not indicate a specific date, it only serves to select an approximate delivery interval. The Service Provider is not able to undertake delivery for a specific hour.
6.3. The Customer may pick up the ordered product in person at the Service Provider's premises based on a prior notice:
1113. Budapest, Daróczi út 2 / d
6.4. The Service Provider shall perform the services ordered on the Website at the location specified in the order confirmation sent to the Customer by e-mail.
6.5. The Customer can find out about the payment methods and pick-up options provided by the Service Provider in the Delivery Information menu.
6.6. Invoicing: The Service Provider may issue an electronic invoice to the Customer to the e-mail address provided by the Customer to confirm the payment, after sending the order. Acceptance of these GTC constitutes the consent of the electronic invoice recipient. After the acceptance of the GTC, the Customer agrees to the Service Provider issuing an electronic invoice. This consent can be revoked by a statement revoking explicit consent to Customer Service. The Service Provider may send an electronic fee request invoice only to those Customers who have not chosen the method of payment in cash. The electronic fee request invoice contains the amount that the Customer is obliged to pay by bank transfer or using another online payment method provided by the Service Provider (use of B-Payment, credit card payment, etc.).
Upon receipt of the product (receipt at any store, collection point, receipt from the courier during delivery, etc.), the Service Provider will provide the Customer with a paper invoice to prove the purchase.
If the Customer's e-invoice is completed, the Service Provider will notify you by e-mail. The email contains the link used by the Customer to the page containing his invoices, where he can view and print his electronic invoice.
Customers who have opted for a personal receipt when ordering online will receive a printed invoice from the seller at the selected store. Traditional invoices are sent in one package at the same time as the product is delivered.
7. RIGHT OF WITHDRAWAL
The provisions of this section apply only to a natural person acting outside his / her profession, occupation or business, who buys, orders, receives, uses, uses goods and is the addressee of commercial communications and offers related to the goods (hereinafter “Consumer”).
In the case of a contract for the sale of a product, the consumer is entitled to:
when supplying several products, the last product supplied,
in the case of a product consisting of several lots or pieces, the last lot or piece delivered,
if the product is to be delivered regularly within a specified period, withdraw from the contract without giving reasons within fourteen (14) days from the date of receipt of the first service by the Consumer or a third party other than the carrier designated by him.
The consumer is also entitled to exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
The consumer does not have the right of withdrawal:
in the case of a non-prefabricated product which has been produced on the consumer's instructions or at his express request, or in the case of a product which is clearly personalized to the consumer (including nailing),
in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery.
7.1. Procedure for exercising the right of withdrawal
7.1.1. If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example by post, fax or electronic mail) to the Service Provider using the contact details indicated at the beginning of these GTC. The consumer exercises his right of withdrawal within the deadline if he sends his statement of withdrawal to the Service Provider before the expiry of the deadline indicated above.
7.1.2. It is up to the Consumer to prove that he has exercised his right of withdrawal by the provisions set out in point 7.
7.1.3. In both cases, the Service Provider will immediately confirm the receipt of the Consumer's withdrawal statement by email.
7.1.4. In the case of a written withdrawal, it shall be deemed to have been validated on time if the Consumer sends the statement to the Service Provider within 14 calendar days (even on the 14th calendar day).
7.1.5. When notified by post, the Service Provider shall take into account the date of posting, or in the case of notification by e-mail or fax, the time of sending the e-mail or fax for the calculation of the deadline. The Consumer will send the letter by registered mail so that the date of dispatch can be credibly proven!
7.1.6. In case of withdrawal by the consumer, he is obliged to return the ordered product to the address indicated below without undue delay, but no later than within 14 days from the notification of his statement of withdrawal: 1113. Budapest, Daróczi út 2 / d.
7.1.7. The deadline is considered to be met if the Consumer sends the product (by post or delivers it to the courier ordered by him) before the expiry of the 14-day deadline.
7.1.8. The cost of returning the product to the address of the Service Provider shall be borne by the Consumer unless the Service Provider has undertaken to bear these costs. At the request of the Consumer, the Service Provider arranges the return, however, the cost of the return organized by the Service Provider is borne by the Consumer, in this case, the Service Provider does not take over the cost of the return from the Consumer, only. The consumer's request for this is accepted by the customer service of the Service Provider.
7.1.9. The Service Provider is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, no other costs shall be borne by the Consumer in connection with the withdrawal.
7.1.10. If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than within 14 days from the receipt of the Consumer's statement of withdrawal, reimburse all consideration paid by the Consumer, including transport (paid for delivery) costs, except for additional costs incurred due to: The consumer has chosen a mode of transport different from the cheapest standard mode of transport offered by the Service Provider. The Service Provider is entitled to withhold the refund until the product has been returned or the Consumer has credibly proved that it has been returned: of the two, the Service Provider will take the earlier date into account.
7.1.11. During the refund, the Service Provider shall use the same payment method as the original payment method, unless the Consumer expressly consents to the use of another payment method; no additional costs shall be borne by the Consumer as a result of the application of this refund method.
7.1.12. The consumer can only be held liable for the depreciation of the product if it has occurred due to use more than the use necessary to determine the nature and properties of the product.
7.1.13. If in the case of a contract for the provision of services, the Consumer exercises his right of termination after the commencement of performance, he shall be obliged to reimburse the reasonable costs of the Service Provider during the settlement.
7.1.14. The Service Provider may demand reimbursement of depreciation or reasonable costs arising from use over the use necessary to determine the nature, characteristics and operation of the product if the performance of the service contract has been initiated and the right of termination has expired before the expiration of the consumer's express request.
8.1. Mandatory warranty
8.1.1. The Service Provider shall comply with the provisions of the Civil Code and 151/2003. (IX. 22.) of the Government, which means that during the warranty period it is released from liability only if it proves that the defect can be traced back to the improper use of the product.
8.1.2. The duration of the warranty (the warranty period) corresponds to the actual performance, ie the delivery of the product to the Customer. Decree 151/2003 on the mandatory warranty for certain durable consumer goods is considered a durable consumer good. (IX.22.) For which the law prescribes a one-year mandatory warranty period. The (material) scope of the decree only applies to products sold under a new consumer contract concluded in the territory of Hungary and listed in the annexe to the decree.
The defect is not covered by the warranty if the cause of the defect occurred after the delivery of the product to the Customer, for example, if the defect
improper commissioning (unless the commissioning was performed by the Service Provider or its agent, or if the improper commissioning can be traced back to an error in the instructions for use and handling)
misuse, non-observance of the instructions for use and handling,
improper storage, improper handling, damage,
elemental damage caused by a natural disaster.
In the event of a defect covered by the warranty, the Customer:
primarily, at its option, require repair or replacement, unless it is impossible to meet the chosen warranty claim or would result in a disproportionate additional cost to the Service Provider compared to the other warranty claim, taking into account the value of the product in good condition, gravity and warranty. damage to the Client caused by the fulfilment of the request,
if the Service Provider has not undertaken the repair or replacement, it is unable to fulfil it within the time period corresponding to this obligation, in the interests of the Consumer, or if the Customer's interest in repair or replacement has ceased, the Customer may, at its option, demand a proportionate reduction of the purchase price. , the error may be corrected by the Service Provider himself or by someone else, or he may withdraw from the contract. There is no room for withdrawal due to a minor error.
If the Customer claims a replacement within three working days of the purchase (commissioning) due to a defect in the product, the Service Provider is obliged to replace the product, provided that the defect prevents the intended use.
Repairs or replacements must be carried out within a reasonable period of time, in the interests of the Customer, taking into account the characteristics of the product and the intended use of the Customer. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days.
The warranty period does not include the part of the repair period during which the Customer is unable to use the product as intended. In the event of replacement (repair) of the product or part of the product, the warranty period begins again for the replaced (repaired) product (part of the product) and for the defect that occurs as a result of the repair.
8.1.3. The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider.
8.1.4. The Service Provider is released from its warranty obligation only if it proves that the cause of the defect arose after the performance.
8.1.5. However, the Customer does not have the right to assert a warranty and guarantee claim and a product warranty and guarantee claim simultaneously, in parallel, due to the same defect. Notwithstanding these limitations, the Customer shall be entitled to the rights arising from the warranty regardless of the rights specified in clauses 9.1 and 9.2.
8.1.6. The warranty does not affect the enforcement of the Customer's statutory rights, in particular the warranty for supplies and products, or damages.
8.1.7. If a dispute arises between the parties, which cannot be settled amicably, the Client may initiate Conciliation Board proceedings, by Article 12.2. as indicated in point.
8.2. Voluntary warranty
8.2.1. The Service Provider undertakes a guarantee (guarantee) for the products sold by it for the period indicated on the Website, in the Product description, which may be longer than the period specified in the government decree. The Service Provider communicates the duration of the warranty for each product no later than using the data on the given guarantee ticket (warranty card) upon receipt of the product by the Customer. The Voluntary Guarantee specified in this section applies only to contracts concluded between the Service Provider and consumers as defined in the Civil Code.
9.1. a warranty
9.1.1. In the event of faulty performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider. In the case of a consumer contract, the Customer may assert his warranty claims for product defects that already existed at the time of delivery of the product within a limitation period of 2 years from the date of receipt. After the two-year limitation period, the Customer can no longer enforce its warranty rights for supplies.
9.1.2. In the case of a non-consumer contract, the right holder may assert his warranty claims within a limitation period of one year from the date of receipt.
9.1.3. The Customer may, at its option, request a repair or replacement, unless it is impossible to meet the demand chosen by the Customer or it would entail a disproportionate additional cost for the Service Provider compared to the fulfilment of its other request. If the Customer has not requested or could not request the repair or replacement, the Customer may request a proportionate delivery of the consideration, or the Customer may correct or defect the defect at the Service Provider's expense, or - in the final case - withdraw from the contract. There is no room for withdrawal due to a minor error.
9.1.4. The Customer may transfer from the chosen warranty right to another, however, he is obliged to bear the cost of the transfer, unless it was justified or the Service Provider has given a reason for it.
9.1.5. The Customer is obliged to notify the Service Provider of the defect immediately after its discovery, but not later than within two months from the discovery of the defect.
9.1.6. The Customer may enforce its supply warranty claim directly against the Service Provider.
9.1.7. Within six months of the performance of the contract, there are no conditions other than the notification of the error to enforce your warranty claim if the Customer proves that he has purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider is only released from the warranty if it rebuts this presumption, ie proves that the defect of the product occurred after the delivery to the Customer. If the Service Provider can prove that the cause of the error was due to a cause attributable to the Customer, it is not obliged to accept the warranty claim made by the Customer. However, after the expiration of six months from the performance, the Customer is obliged to prove that the defect recognized by him already existed at the time of performance.
9.1.8. If the Customer asserts its warranty claim in respect of the part that can be separated from the product in terms of the indicated defect, the warranty claim shall not be deemed valid for the other parts of the product.
9.2. product warranties
9.2.1. In the event of a defect in the product (movable thing), the Customer, who qualifies as a consumer, may, at his / her option, may enforce a warranty or product warranty claim as outlined in Section.
9.2.2. However, the Customer shall not have the right to assert a claim for a product warranty and a product warranty at the same time, in parallel, due to the same defect. However, in the event of a successful product warranty claim, the Customer may assert its warranty claim against the manufacturer for the replaced product or repaired part.
9.2.3. As a product warranty claim, the Customer may only request the repair or replacement of the defective product. In the event of a product warranty claim, the Customer must prove the defect of the product.
9.2.4. A product is considered defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
9.2.5. The Customer may assert his product warranty claim within two years from the placing of the product on the market by the manufacturer. Upon expiry of this period, he shall lose this entitlement. The Customer is obliged to notify the manufacturer of the defect without delay after the discovery of the defect. An error reported within two months of the discovery of the error shall be deemed to have been reported without delay. The consumer shall be liable for any damage resulting from a delay in communication.
9.2.6. The Customer may exercise its product warranty claim against the manufacturer or distributor of the movable property.
9.2.7. A Ptk. manufacturer and distributor of a product.
9.2.8. The manufacturer or distributor is released from the product warranty obligation only if he can prove that:
the product was not manufactured or marketed in the course of his non - business activities, or
the defect was not recognizable in the light of current scientific and technical knowledge at the time of placing on the market, or
the defect of the product results from the application of legislation or a mandatory official regulation.
9.2.9. It is sufficient for the manufacturer or distributor to prove a reason for the exemption.
10.1. The information on the Website has been posted in good faith, however, it is for informational purposes only, the Service Provider is not responsible for the accuracy or completeness of the information.
10.2. The Customer may use the Website only at his own risk and accepts that the Service Provider shall not be liable for property and non-property damages arising from the use in addition to liability for breach of contract caused by willful misconduct or criminal offence.
10.3. Service Provider excludes all liability for the conduct of users of the Website. The Customer is fully and exclusively responsible for its own conduct, in which case the Service Provider fully cooperates with the acting authorities to detect violations.
10.4. The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider is not responsible for the data protection practices and other activities of these service providers.
10.5. The Service Provider is entitled, but not obliged, to check the content that may be made available by the Clients during the use of the Website, and the Service Provider is entitled, but not obliged, to look for signs of illegal activity about the published content.
10.6. Due to the global nature of the Internet, the Customer agrees to act by the provisions of applicable national law when using the Website. If any activity related to the use of the Website is not permitted under the law of the Client's state, the Client shall be solely responsible for the use.
10.7. If the Customer notices objectionable content on the Website, he is obliged to notify the Service Provider immediately. If the Service Provider finds the signal to be justified in the course of its bona fide proceedings, it is entitled to immediately delete or amend the information.
11.1. The Website is protected by copyright. Service Provider is the copyright holder or authorized user of all content displayed on the Website and in the provision of services available through the Website: any copyrighted work or other intellectual property (including, but not limited to, all graphics and other materials, layout, editing, software and other solutions, ideas, implementations used).
11.2. The content or parts of the Website may be saved or printed on physical or other data carriers for private use or with the prior written consent of the Service Provider. Use beyond private use - such as storage in a database, transmission, publication or downloading, placing on the market - is only possible with the prior written permission of the Service Provider.
11.3. In addition to the rights expressly specified in this GTC, the registration, the use of the Website or any provision of the GTC does not grant the Customer the right to use or utilize any trade name or trademark on the website. Apart from the display associated with the intended use of the Website, the necessary temporary reproduction and private copying, these intellectual works may not be used or utilized in any other form without the prior written permission of the Service Provider.
12. ENFORCEMENT POSSIBILITIES
12.1. complaint management
The Customer may submit consumer complaints related to the product or the Service Provider's activities at the following contact details:
Customer service (Customer service):
Central address: Budapest, Daróczi út 2 / d
Telephone customer service opening hours: weekdays from 10 am to 5 pm.
Phone: + 36-1-246-5524
The Customer's consumer complaint related to the product or its activity 12.1. may be submitted at the contact details set out in
Under the legislation in force, the Service Provider will immediately investigate the oral complaint (in the store) and remedy it if necessary, if the nature of the complaint allows it. If the Customer does not agree with the handling of the complaint, or it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position, and a copy thereof.
in the case of an oral complaint communicated in person, hand it over to the Customer on the spot,
in the case of an oral complaint communicated by telephone, it shall be sent to the Customer at the latest at the same time as the substantive response specified in the section on the written complaint, and shall henceforth act by the provisions on the written complaint.
An oral complaint communicated by telephone must be provided with a unique identification number by the Service Provider, which helps to make the complaint traceable. The Service Provider is obliged to communicate this number to the Customer.
The Service Provider is obliged to examine and respond to the merits of the written complaint within thirty days of its receipt, as well as to ensure that the response reaches the Customer. If the Service Provider rejects the complaint, it is obliged to justify its position in its substantive response to the rejection.
The Service Provider is obliged to keep the record of the complaint and a copy of the response for five years.
The Service Provider raises the objections submitted by the Customer in 12.1. at the direct contacts indicated in point.
12.2. Other enforcement options
If any consumer dispute between the Service Provider and the Customer is not resolved during negotiations with the Service Provider, the following legal enforcement options are open to the Customer:
-Entry in the customer's book: The customer's book is available in all stores of the Service Provider. The Service Provider will respond to the entries written here in writing within 30 days.
-Complaints to the consumer protection authorities: If the Customer detects a violation of consumer rights, he has the right to file a complaint with the consumer protection authority of his place of residence. Following the assessment of the complaint, the authority shall decide on the conduct of the consumer protection proceedings.
-Conciliation Board. For amicable out-of-court settlement of consumer disputes concerning the quality, safety and application of product liability rules and the conclusion and performance of the contract, the Customer may initiate proceedings with the conciliation body of his place of residence or domicile. conciliation body. For the rules applicable to the Conciliation Board, a consumer is also considered to be a non-governmental organization, church, condominium, housing association, micro, small and medium-sized enterprise, which buys, orders, receives, uses, uses or communicates commercial goods.
Contact details of the Budapest Conciliation Board:
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310th
Mailing address: 1253 Budapest, Pf .: 10.
E-mail address: firstname.lastname@example.org
Central telephone number: + 36-1-488-2131
Fax: + 36-1-488-2186
In the case of a cross-border consumer dispute related to an online sales contract, consumers can settle their cross-border disputes related to online shopping electronically by submitting an electronic complaint via the online platform available at the following link.
All you have to do is follow the link: https://webgate.acceptance.ec.europa.eu/odr/main/?event=main.home.show&reload=false
on the available online platform, the consumer registers complete an application in full and then submits it electronically to the Conciliation Board through the platform. In this way, consumers, despite the distances, can easily assert their rights.
In Hungary, the Budapest Conciliation Board (BBT) is entitled to act in cross-border consumer-trader disputes related to online sales or service contracts.
Judicial proceeding. The customer is entitled to enforce his claim arising from a consumer dispute in court within the framework of civil proceedings under Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure. by the provisions of
13.1. The level of security of the Carpetdepo store is adequate, its use does not pose a risk, however, we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, install security updates for the operating system. Purchasing on the Website presupposes that the Customer is aware of the technical and technical limitations of the Internet and accepts the possibility of errors associated with the technology.
13.2. The Service Provider serves orders for quantities used in households in its shop and online store only.
13.3. The Service Provider is entitled to unilaterally amend the terms and conditions of these GTC at any time. The Service Provider informs the Clients about the changes through the interface of the Website. After the modification, the condition for the use of the Website is that the Customer expressly accepts them through the Website and in the manner provided therein.
Budapest, January 31, 2019.