Return
Not sure about your decision?
It's easier to order a TV online than a carpet. Although we try to take lifelike photos of the carpet, it may look different at home. This may depend on the sunlight, lamplight, shadows cast on the rug.... With hand-knotted carpets, touch matters too, as most of the time you will be barefoot on it.
Try it in your own home!
Feel free to order your favourite carpet, we will deliver it (53 € up) free of charge to your home. You have 30 days to decide if the carpet is right for you. If it's not to your liking, all you have to do is repack it, and we'll arrange the return delivery, which is free of charge.
How can I return the carpet to Carpetdepo?
Before sending the carpet back, please contact us for return information:
The carpet must be returned in perfect condition. Repack the carpet carefully. When the product is returned, we will refund the price of the product to the same credit card or account from which the product was paid. If you paid by cash on delivery please send us an account number. We would need a pick up date and a 4 hour interval when DPD can pick up the carpet from you. Please give us the pick-up address and phone number. Please insert the invoice in the parcel.
Shipping
Our carpets are delivered by the international shipping company DPD. After dispatch, DPD will send a notification of the delivery date to your e-mail address. You can change the delivery date if it is not convenient. You can read more about this in the e-mail. DPD will try to deliver the parcel two times.
Order
You can purchase your carpet by clicking on the "Buy now" button. The selected carpet will be added to your shopping cart, where you can check the contents of your cart by clicking on the "Checkout" button. If it is correct, we will ask for your details and payment method by clicking on the "Order" button. You can register to make your next order easier, or you can purchase without registering. By clicking the "Next" button, you will be taken to the order summary page where you can add a comment to the supplier. If everything is correct, you can submit your order by clicking on the "Place Order" button.
Delivery time
As all our products are in our warehouse, delivery time is usually 3-5 working days from the date of order. We inform our customers about the ordering process by e-mail.
Delivery fee
Our system calculates delivery charges automatically. The fee depends on the value of all the products in the basket. Up to 53 € the delivery charge is 5 €, above 53 € free. We can only calculate the delivery charge based on the total amount of this data, so you can view the delivery charge for the selected products by entering them in your shopping cart before you place your order.