Return

Not sure about your decision? We can help!

We understand that buying a television online can feel easier than purchasing a decorative home furnishing. With a TV, technical specifications and product photos are usually sufficient to make a confident decision. With a rug, however, questions may arise: “How will it look in my home? Is the colour really the same as in the picture? How does it feel to the touch?”

Why can it be more difficult to buy a rug online?

Although we take realistic photos of all our rugs, the reality may sometimes differ. This may be due to the following reasons:

• Colours may vary because of different lighting conditions, shadows, and monitor settings.
• The texture and feel of hand-knotted rugs cannot be fully conveyed through a photograph.
  

That is why it is important for us to help you make the best possible decision!

How do we make your choice easier?

1. Detailed product descriptions – We provide accurate measurements, material descriptions, place of origin, and other relevant information for each rug.
   
2. Realistic photos – We do our best to show you what our rugs look like in real life.
   
3. Visualization for premium carpets – If you are unsure about your choice, we can help you with a visualisation. We will realistically place the selected oriental carpet into your interior so that you can see the overall effect before you buy.
   
4. Personal shopping option – Visit our carpet warehouse in Budapest! Here you can see, touch, and experience the texture and softness of the carpet for yourself.

No risk!

If you are not completely satisfied, we offer a 30-day return policy because your satisfaction is our top priority.

Take your time to make your decision! We are here to help you find the perfect carpet.

Personal shopping option

If you are in Budapest, we welcome you to our warehouse, where you can see and touch our carpets in person. This option is ideal for those who prefer a personal experience and direct contact before making a purchase.

Our goal is to enable you to shop safely and comfortably from home, as if you were visiting us in person!

Try out your favourite rug in the comfort of your own home!

Choosing a rug is not always easy, but we make sure that the shopping process is stress-free and simple.

Feel free to order! If the value of the product exceeds $263, we will deliver it free of charge to your address so that you can try it out in your own home and environment.

Why should you buy from us?

• 30-day trial period: After your purchase, you have 30 days to decide whether the carpet really meets your needs.
  
• Free return shipping: If, for any reason, you feel that the rug does not suit your home or your expectations, no problem! Just pack it back up and we will arrange a free return.
  
• Risk-free purchase: We ensure that you are completely satisfied or can easily return the product without any hidden costs.

How does it work?

• Choose the rug of your dreams in our webshop, in a style and size that suit your home.
  
• Place your order, and we will deliver it to your door within 3–7 business days.
  
• Try it out in your home: see how the rug looks in the room and enjoy its feel and softness.
  
• If you are not satisfied, simply let us know and we will arrange a quick and free return.

Our customer service is always at your disposal!

If you have any questions or problems, our helpful customer service team is always ready to assist you. With us, you not only buy a carpet, but also receive a customer experience that prioritises comfort and security.

Order now and experience the benefits of risk-free online carpet shopping!

How can I return the carpet to Carpetdepo?

We want returning your carpet to be simple and hassle-free. Follow these steps to complete the process quickly and easily:

1. Contact us! Please email us at info@carpetdepo.hu so we can provide you with the information you need to return your carpet.
2. Pack the carpet carefully! To ensure that the carpet arrives back undamaged, please pack it carefully. The carpet must be returned in perfect condition.
3. Please provide the following information for the return:
   - Pickup address: The address where the courier can pick up the package.
   - Contact information: A phone number where the courier can reach you.
   - Pickup time: Please provide a date and a 4-hour time slot when the courier can    pick up the package.
   - Invoice: Please include the invoice you received with your purchase in the            package.
   
4. Refund: After the product has been returned and inspected, we will refund the amount to the credit card or bank account originally used. If you paid cash on delivery, please send us your account number for the transfer.

Why choose Carpetdepo?

We do everything we can to ensure that you are satisfied with your purchase and that the return process is simple and transparent. If you have any questions, our customer service team will be happy to help!

Shipping – Fast and flexible delivery for your convenience

Our carpets are shipped by international shipping companies GLS and DPD to ensure fast and reliable delivery.

How does shipping work?

1. We will notify you after dispatch: Once your order has been handed over to the courier service, the shipping company will notify you by email about the status of your package and the expected delivery date.
2. Flexible appointment changes: If the specified time is not convenient, you can easily change the delivery date via the notification email. This way, you can be sure that your package will arrive at a time that is most convenient for you.
3. Delivery attempts: The courier service will attempt to deliver your package twice. If the first attempt is unsuccessful, the second delivery date will be agreed in advance so that you do not miss your order.

Handling of unclaimed packages:

If a customer does not accept a cash on delivery package and does not notify us in advance of the refusal of delivery, we reserve the right to terminate further cooperation with the customer concerned. In this case, we will not accept any further orders from the customer in question.

Do you have any questions? We are here to help!

If you have any questions about shipping, please feel free to contact our customer service team. Our goal is to ensure that you can wait for your order with peace of mind and be completely satisfied with your shopping experience.

Ordering – A simple and convenient process

Buying a rug from us is quick and easy! Follow the steps below to place your order with ease:

1. Add the selected product to your cart! Click on the “Buy now” button to add the product to your cart.
2. Check the contents of your cart! After clicking on the “Checkout” button, you can review the products in your cart. Here, make sure everything is correct.
3. Enter your details and choose a payment method! If you are satisfied with the contents of your cart, click on the “Order” button, where you can enter your shipping details and choose the payment method that is most convenient for you.
4. You can choose to register or not!
   - With registration: Make your future purchases easier.
   - Without registration: Quick purchase, no obligations.
5. Personalise your order! By clicking on the “Continue” button, you will be taken to the order summary page, where you can also add a comment for the delivery service (for example: “Please deliver in the afternoon only”).
6. Submit your order! If all the information is correct, click on the “Place Order” button and your order will be recorded.

Why choose us?

• Simple shopping process: An easy-to-use system that allows you to shop without registering.
  
• Customisable delivery: You can personalise your order with comments.
  
• Quick feedback: You will receive an email with the details immediately after placing your order.
  
• Our own warehouse stock: Our range is not a catalogue, but consists of real, immediately available products.
  
• Accessible customer service: Our colleagues are always happy to assist you.

Do you have any questions? Our customer service team is always happy to help!

Delivery time – Fast and reliable delivery

All our products are in stock, so delivery throughout European countries is fast and easy.

What does this mean for you?

• The delivery time is usually 3–7 business days from the date of shipment.

Continuous updates on the status of your order:

• As soon as you place your order, we will send you a confirmation email.
  
• We will also notify you when your package has been shipped.
• The courier company will send you an e-mail with the expected delivery time.

Our goal is to make the shipping process transparent, fast, and convenient for you, so you can be confident that your order will arrive as quickly as possible.

Shipping fees – Transparent and simple rules

We want shipping fees to be easy to understand and transparent when you make a purchase. Our system automatically calculates the shipping cost, which depends on the total value of the products in your cart.

Shipping fees within the European Union:

• For orders under €263: The shipping fee is €12.
  
• For orders over €263: Shipping is free.

How does the calculation work?

• The exact shipping fee is always displayed in the shopping cart before you finalise your order.
  
• When you change the contents of your shopping cart, the system automatically updates the shipping fee so you can check the final amount at any time.

Our goal is to make the purchasing process simple and transparent, so you can always be sure that there are no hidden costs.